Cerulli Associates uses SendGrid and Salesforce Marketing Cloud to send emails to you when they are not sent from a personalized email account. SendGrid is used to communicate with you when you create an account or reset your password. Salesforce Marketing Cloud is used for all other correspondence. To ensure you receive all important emails from SendGrid and Salesforce Marketing Cloud, we recommend adding them to your spam filter's allow list. Here are the steps to do that:
1. Contact your IT department and request that they add the following domains to your spam filter's and URL filtering allow list:
- sendgrid.com
- sendgrid.net
- sfdc.com
- exacttarget.com
- marketingcloud.com
- marketing.cerulli.com
- cerulli.com
- url519.cerulli.com
2. If possible, also request that they add the following IP addresses to the allow list:
- 13.110.238.96/32
- 167.89.82.181/32
3. Finally, ask your IT department to add the following email addresses to your allow list:
- mis@cerulli.com
- press@marketing.cerulli.com
- info@marketing.cerulli.com
- reply@marketing.cerulli.com
These steps will vary from system to system, but will ensure you receive all important emails from SendGrid and Salesforce Marketing Cloud without any issues. If you have any further questions or concerns, please don't hesitate to contact us.
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